FAQ

There are a wide range of choices available. The best choice for you or your loved one depends on your specific needs and desires.

For seniors or disabled individuals with chronic medical needs requiring around the clock medical attention, the choices include nursing homes and some adult family homes

For seniors or disabled individuals who do not need medical assistance on a daily basis, the choices include retirement homes, assisted living facilities and home care agencies. Family Resource Home Care formerly known as Companion Care, Inc. is a home care agency.

Home care agencies, such ours offer one-on-one assistance and companionship that allow seniors or the disabled to remain independent and "in charge" while continuing to live in their own residence.

Retirement communities offer an alternative residence for seniors or persons with disabilities where meals, laundry and housekeeping, as well as a range of social and recreational activities are provided. Moving into a retirement community eliminates the ongoing work of taking care of a home and provides opportunities for social interaction.

Assisted living communities offer the same services as retirement communities  In addition they offer personal care services that can include medication management, and other services to support the individual in completing activities of daily living. Some facilities offer Alzheimer or dementia care and can also serve as an alternative to nursing homes care for those who have cognitive impairments.

Home care agencies provide the same type of services as offered in assisted living facilities. In fact, we provide care for residents in various assisted living facilities when the resident requires one-on-one attention. The care provided can range from 1 hr to 24 hours a day.

For those who prefer to stay in the comfort of their own homes, home care agencies, such as ours, offer one-on-one assistance and companionship that allow the elderly and the disabled to remain independent and "in charge" while continuing to live in their own homes.

Family Resource Home Care formerly known as Companion Care, Inc. offers hourly care and services that support the senior or disabled individual to live in their own residence. Services include:

• Personal Care (Bathing, Toileting, Dressing)
• Assistance with ambulation
• Incontinence care
• Diabetic care
• Memory Care (Alzheimer’s, Dementia)
• Safety Supervision
• Shopping
• Running errands
• Meal preparation
• Feeding assistance
• Landrey assistance
• Light housekeeping
• Medication reminders
• Help with organizing the household,
• Transporting and accompanying the client to doctor or business appointments,
• Life enrichment activities such as trips to a senior center, malls, local nurseries, movie theaters
• Indoor activities such as playing cards, writing letters, creating scrapbooks and photo albums)
• Gardening
• Pet care
• Respite care
• Nurse Delegation

We can also team up with home health and hospice agencies to ensure that the care provided meets all of the client's needs.

The home care agency is there to protect you. In the State of Washington, each home care agency must establish policies and procedures to meet the requirements of regulations issued by the state. These policies and procedures must be specific and must provide instructions for screening job applicants, providing service to clients, keeping records and ensuring the safety of the clients. To do business in Washington state, a home care agency must establish these policies and procedures in order receive a license. The state issues the license and audits the agency every two years before renewing the license.

In addition, the agency must be insured and should be bonded to protect you in case of loss or accident caused by the caregiver.

Every caregiver hired by the home care agency must pass a federal fingerprint criminal background check. Agencies must also perform reference checks to establish the applicants work history. We request three professional and two personal references for each applicant.

The home care agency protects you in other important ways. The agency must be insured and should be bonded to protect you in case of loss or accident caused by the caregiver. The agency provides workers' compensation insurance, pays into Social Security, Medicare and unemployment compensation funds for the caregiver, which protects you, as well as your caregiver. Although the caregiver is there for you, you do not have the responsibility of being the caregiver's employer. If the caregiver is unable to come to work one day, the agency will send a qualified person to help you in place of the caregiver. The home care agency is the employer and is responsible to make sure that you are satisfied with the services that the caregiver provides for you.

Yes. Our caregivers help seniors and the disabled with a variety of health concerns. For example:

1. When recovering from illness or when newly released from the hospital or a rehabilitation center, a caregiver can provide assistance while the client regains strength.
2. When a senior is cognitively impaired, our caregiver can help the senior focus on the present and stay safe whether they are still living at home or in an assisted living facility.
3. A senior or disabled person may be depressed or isolated from other people because of reduced mobility. A caregiver can be the person who brings outside contact back into the senior's life.
4. A senior who is at risk of falling, whether it is at home or in an assisted living facility, can use our caregiver's help to prevent serious injury.

Whether it is morning, afternoon, evening or overnight, we can be there for you.

We can provide respite care for family members during the day or on weekends. Whether it is morning, afternoon, evening, or overnight, we can be there for you. We provide hourly care with a minimum of 4 hours per visit. Our caregivers are available 24 hours per day, every day including weekends and holidays. We keep our overhead costs low so that we can offer these services at an affordable rate in line with family budgets. So you define the schedule, and we will take care of the rest. Our reasonable hourly rates are listed on the Services Page.

Home care services are not covered by Medicare. Typically these services are privately paid unless the senior has long-term care insurance. You will need to check with your long-term insurance provider to see what services are covered. We accept long-term care insurance.

If you need more information, please call us or use the Contact Form to send us an email. We'll be happy to answer any other questions that you may have about home care companionship.

Our home office is located in the Creekside, A Merrill Gardens Community in Woodinville, Washington, just two exits off I-405 at Exit 23.

Our address is

18200 Woodinville-Snohomish Rd NE Woodinville, WA 98072.

Directions from Renton, Kirkland, or Bellevue via I-405 North:
Take Exit 23 (Route 522) east toward Wenatchee / Woodinville.

On Route 522 proceed to second exit (195 St/Duvall) and take a right off at that exit. At the first stop light take a right onto Woodinville-Snohomish Rd. You will pass by Golds Gym on the left before you reach a Y in the road. At that corner is The Creekside. Take the road to the right and then take an immediate left into The Creekside parking lot. Our office is to the left of the main door. The entrance has an awning our name on it.

Directions from Lynnwood via I-405 South:
Take Exit 23A (Route 522) towards Monroe.

Then follow the directions from above for On Route 522.

Directions from Edmonds via Lake Forest Park:
Take Exit 174 from I-5 North and proceed east onto Highway 104. Follow Highway 104 to Lake Forest Park where you will cross Route 522 (Lake City / Bothell) Way. Turn left onto 522, and follow it through Bothell. Continue on Route 522 toward Monroe / Wenatchee. After you pass I-405, continue to the second exit (195th St/Duvall). Then follow the directions from above for On Route 522.

Directions from North Seattle via I-5 North:
Take Exit 171 (Route 522) and follow Route 522 through to Bothell. Continue on Route 522 toward Monroe / Wenatchee. Once you pass I-405 continue to the second exit (195th St/Duvall). Then follow the directions from above for On Route 522.

Directions from the Snohomish Area:
Take Route 9 South. Continue pass the 405 interchange where the road changes it's name to Woodinville Snohomish road. Continue on taht road. You will pass by Golds Gym on the left before you reach a Y in the road. At that corner is The Creekside. Take the road that veers to the right and then take an immediate left into the Creekside parking lot. Our office is next to the main door. The entrance has an awning with our name.